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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cynthia Price

June 16, 2026

5  out of  5
rating by Cynthia Price
"Super helpful and dedicated people making sure all of your insurance needs are met. We were with State Farm previously, and resumed our affiliation upon moving to Chattanooga TN in 1994."
We responded:
"Thank you for the amazing review, Cynthia! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Charlene Davis

June 16, 2026

5  out of  5
rating by Charlene Davis
"Very happy with Kerry's attentiveness and help with getting me the best coverage."
We responded:
"CHARLENE, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Kerry Smith’s Team—we are always here to help!"
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Al Brown

April 19, 2026

5  out of  5
rating by Al Brown
"I have been a policy holder with Kerry Smith for over 25 years. As my life has transitioned so my insurance needs. From big house on the lake to renters insurance to condo ownership. Kerry and her staff periodically reviews my insurance needs and my coverage. Currently she insurers my car, my condo, and an umbrella insurance. If you don't have an umbrella policy. Look into getting one it helps me sleep at night. THANK YOU KERRY SMITH"
We responded:
"Al, thank you so much for the wonderful review! We really appreciate your kind words. We have loved working with you all these years! If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Kerry Smith’s Team—we are always here to help!"
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Big Bearmood

April 2, 2026

1  out of  5
rating by Big Bearmood
"I called state farm and asked if I purchased a new vehicle am I covered under my roommates policy they responded yes I was Covered so I purchased a new motorcycle and had a accident on my way home. Called state farm back to file a claim and I was denied because state farm doesn't consider a two wheeled motorcycle a vehicle, and NTSB considers a two wheeled motorcycle a new vehicle. The agent should have informed me that the policy doesn't cover two wheeled motorcycles. Will never use state farm they don't know anything about there own insurance. So now I'm stuck with severe pain from the accident, and a lot of medical bills and a wrecked motorcycle I can't afford to fix. Thanks state farm. After I posted this review the manager called me with a bad attitude and told me I should remove my post because their agent didn't know there job and said it was my fault. Ahhh really that's why I chose another insurance provider. so if you if you own a motorcycle buy insurance from someone else!!!"
We responded:
"We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. Please contact us at your convenience so we can discuss what went wrong and find a resolution. We’re dedicated to improving our insurance service."
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Susan Smith

March 26, 2026

5  out of  5
rating by Susan Smith
"Excellent friendly service from the folks in this office and top quality insurance too."
We responded:
"Susan, I'm so sorry that I missed on when you stopped by to say 'hi' on Thursday! Thank you so much for the 5-star rating! If you have any insurance questions or need assistance, me along with my State Farm Agent Kerry Smith’s Team is just a call or email away! Hope to see you soon, when you back are in the area! "
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James Hixson

March 26, 2026

5  out of  5
rating by James Hixson
"After over 25 years with another company I had been persistently asked by Cameron about helping me save money, he was always extremely nice and friendly. I finally let him run the numbers for me and I was floored by the cost savings. I am extremely happy with how I have been treated by Kerry and Cameron, I highly recommend giving them a chance, wish I had so sooner."
We responded:
"Thank you so much, James, for your 5-star review! We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Kerry Smith’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Chattanooga ."
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danielle crane

March 23, 2026

5  out of  5
rating by danielle crane
"Kerry Smith is the sweetest! She cares for her clients personally and they have always been really helpful! The insurance is super affordable and they help give discounts for safe drivers. I 10000% recommend. Renters and car insurance!"
We responded:
"Danielle, thank you so much for the wonderful review! I really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Kerry Smith’s Team—we are always here to help!"
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Daniel Henson

March 19, 2026

5  out of  5
rating by Daniel Henson
"Very helpful"
We responded:
"Thank you for the amazing review, Daniel! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Shawn Hawkins

March 16, 2026

5  out of  5
rating by Shawn Hawkins
"Kerry Smith - State Farm Insurance company. For all the help for getting me the best policy for renters, car insurance. Her employees are always helpful and willing to serve I thank them for their hard work and finding the best policy for me. And one of her employees is so outstanding I just love him and his name is kameron one of my best friends forever."
We responded:
"Wow, thank you for the 5-star review, Shawn! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Michael MacKinnon

March 14, 2026

5  out of  5
rating by Michael MacKinnon
"Kerry Smith and her team are great. They are very personable, above all. They are knowledgeable and appear to genuinely care about you and your well-being. They try to help you to save money when you can."
We responded:
"Thank you for the amazing review, Michael! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Angela Hitchcox

March 14, 2026

5  out of  5
rating by Angela Hitchcox
"We have been customers for 6 years now. They always answer any questions or concerns we had/have and in a timely fashion. Amanda and Doreen(I apologize if misspelled) are absolutely amazing. I have talked with Cameron a few times as well and is amazing. Claims are handled exceptionally fast. Thank you to Kerry and her crew for exceptional service and coverage of our home and automobiles!
♡♡"
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Crystal Mitts

March 12, 2026

1  out of  5
rating by Crystal Mitts
"I had been online looking at car insurance.
Unfortunately, I didn’t know. I had used a third-party website to look at possible quotes and State Farm was one of those.
Today while I was driving I received a phone call from this 423 number which I looked up.
When I answered the phone because I didn’t know who it was, They said my name and talk to me like they knew me and I said who is this please? And they said it is so good to talk to you today. I hope you’re having a great day. This is Cameron. And I said what company are you with please? And they never answered me and said what don’t you just have the most loveliest attitude! And hung up..
First and foremost, I already found car insurance, But until I just now researched the phone number if you have a Cameron working in your office that is not the right way to go about it. All they would’ve had a sad was this is State Farm… There are so many scammers out there that record your voice and they want you to say “yes” When they say your name and they record it so that they can scam you.
I wasn’t being rude at all.. but completely unnecessary and just ridiculous."
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Billy Satterfield

March 10, 2026

5  out of  5
rating by Billy Satterfield
"Kerry Smith has a great State Farm agency!! My experience with Kerry and her support team has always been exceptional. Kerry, Cameron and Doreen have the answers and the explanations to my questions!! Kerry works hard too make sure all my insurance coverage’s for home, auto and life are met!!"
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Talicia Washington

March 9, 2026

5  out of  5
rating by Talicia Washington
"The experience I’ve had with State Farm and having Kerry as my Agent has been very heart warming. Today I had my phone interview with her and it was a great pleasure…. She offered some great things as far as car insurance, life insurance other than me renewing renters insurance with State Farm. A very sweet, kind and generous woman, you don’t always come across ones who call to speak with you about services but makes you feel like family as well. Great customer service and care. I highly recommend State Farm for your insurance needs. Thank you so much Kerry for your help and offering such great service."
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Tim Young

February 28, 2026

5  out of  5
rating by Tim Young
"I’m a relatively new State Farm customer. So far, I’m very impressed with the company, my policies, and especially, Kerry’s team. I have better, broader, more comprehensive coverage for my home, autos, and boats than I’ve ever had, and I’m paying considerably less. Kerry, Amanda, and Doreen have put in the time to make sure that my needs are met and my questions are answered. I’m confident that this team is looking out for me and my family."
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Jennifer v

February 27, 2026

5  out of  5
rating by Jennifer v
"Kerry and her entire team are fantastic! The few times I have needed them over the past few years, they are always quick to respond and help me to quickly take care of any issues I have had. Kerry and her team truly listen to concerns I may have and Kerry works hard to make sure I have the right coverage with the best rates."
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Mary Swanger

February 10, 2026

5  out of  5
rating by Mary Swanger
"Everyone here is incredibly helpful. Doreen’s assistance was deeply appreciated in her helping to make an insurance change a quick and seamless experience."
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Jim Vaughn

February 3, 2026

5  out of  5
rating by Jim Vaughn
"Very pleasant and excellent listening skills. Very knowledgeable regarding coverage benefits"
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Oj Morgan

February 2, 2026

5  out of  5
rating by Oj Morgan
"Doreen is very personable and easy to work with. I greatly appreciated how quickly she was able to get my policy set up and ready to use. Very efficient!"
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Jesse Hunter

January 27, 2026

5  out of  5
rating by Jesse Hunter
"Kerry Smith is the most knowledgeable and caring insurance agent I've ever worked with. She and her team stay on top of important deadlines and are sure to communicate prior to changes to make sure you're getting the best coverage and best deal available. I would absolutely recommend working with Kerry Smith."
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Matthew Walker

January 19, 2026

5  out of  5
rating by Matthew Walker
"Kerry is a rockstar! She is so nice polite and have a great sense of humor! I love doing business with this agent and it helps to know that someone local is willing to help me when I need something for my auto renters or life insurance. Thank you Kerry for being awesome!!!"
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Bobbie Hethcox

January 5, 2026

5  out of  5
rating by Bobbie Hethcox
"I recently moved to Tennessee from another state and had to update all of my insurance. Kerry, Cameron, and Denise were all helpful in getting this handled. They were very professional and extremely friendly."
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Marty Hughes

December 8, 2025

5  out of  5
rating by Marty Hughes
"Kerry is a true professional and always takes great care of me. I appreciate her taking the time to review my home and auto policies. always a pleasure over the phone and in person. Her team is amazing to work with as well and always go above and beyond for me."
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Barry Glasscock

December 2, 2025

5  out of  5
rating by Barry Glasscock
"Kerry and her Insurance team are truly 5stars! Whenever I have a question or need to file a claim everyone at Kerry Smith State Farm are always helpful and knowledgeable answering my questions or getting the claim process started. Kerry has the expertise and knowledge to help make sure my Insurance coverage and needs are taken care of which is greatly appreciated. I highly recommend Kerry Smith for your Insurance needs!"
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Lauren Bass

November 5, 2025

5  out of  5
rating by Lauren Bass
"Kerry always does a phenomenal job of looking at every way to save us money and take care of our family at the same time. Each person I’ve spoken to is always very helpful and pleasant to speak with. Highly recommend them."