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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shawn Hawkins

March 16, 2026

5  out of  5
rating by Shawn Hawkins
"Kerry Smith - State Farm Insurance company. For all the help for getting me the best policy for renters, car insurance. Her employees are always helpful and willing to serve I thank them for their hard work and finding the best policy for me. And one of her employees is so outstanding I just love him and his name is kameron one of my best friends forever."
We responded:
"Wow, thank you for the 5-star review, Shawn! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Michael MacKinnon

March 14, 2026

5  out of  5
rating by Michael MacKinnon
"Kerry Smith and her team are great. They are very personable, above all. They are knowledgeable and appear to genuinely care about you and your well-being. They try to help you to save money when you can."
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Angela Hitchcox

March 14, 2026

5  out of  5
rating by Angela Hitchcox
"We have been customers for 6 years now. They always answer any questions or concerns we had/have and in a timely fashion. Amanda and Doreen(I apologize if misspelled) are absolutely amazing. I have talked with Cameron a few times as well and is amazing. Claims are handled exceptionally fast. Thank you to Kerry and her crew for exceptional service and coverage of our home and automobiles! ♡♡"
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Crystal Mitts

March 12, 2026

1  out of  5
rating by Crystal Mitts
"I had been online looking at car insurance. Unfortunately, I didn’t know. I had used a third-party website to look at possible quotes and State Farm was one of those. Today while I was driving I received a phone call from this 423 number which I looked up. When I answered the phone because I didn’t know who it was, They said my name and talk to me like they knew me and I said who is this please? And they said it is so good to talk to you today. I hope you’re having a great day. This is Cameron. And I said what company are you with please? And they never answered me and said what don’t you just have the most loveliest attitude! And hung up.. First and foremost, I already found car insurance, But until I just now researched the phone number if you have a Cameron working in your office that is not the right way to go about it. All they would’ve had a sad was this is State Farm… There are so many scammers out there that record your voice and they want you to say “yes” When they say your name and they record it so that they can scam you. I wasn’t being rude at all.. but completely unnecessary and just ridiculous."
We responded:
"Crystal, I am genuinely sorry to hear that your experience with us here with our State Farm Agent Kerry Smith’s Team did not meet your expectations. Our team is dedicated to continuous improvement, and your feedback is instrumental in helping us refine our approach. If you could give me a call here in Chattanooga at 423-870-1809 and allow me the chance to discuss your concerns with you, I would appreciate the opportunity to make this right."
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Billy Satterfield

March 10, 2026

5  out of  5
rating by Billy Satterfield
"Kerry Smith has a great State Farm agency!! My experience with Kerry and her support team has always been exceptional. Kerry, Cameron and Doreen have the answers and the explanations to my questions!! Kerry works hard too make sure all my insurance coverage’s for home, auto and life are met!!"
We responded:
"Wow, Billy! We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Talicia Washington

March 9, 2026

5  out of  5
rating by Talicia Washington
"The experience I’ve had with State Farm and having Kerry as my Agent has been very heart warming. Today I had my phone interview with her and it was a great pleasure…. She offered some great things as far as car insurance, life insurance other than me renewing renters insurance with State Farm. A very sweet, kind and generous woman, you don’t always come across ones who call to speak with you about services but makes you feel like family as well. Great customer service and care. I highly recommend State Farm for your insurance needs. Thank you so much Kerry for your help and offering such great service."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Kerry Smith’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Tim Young

February 28, 2026

5  out of  5
rating by Tim Young
"I’m a relatively new State Farm customer. So far, I’m very impressed with the company, my policies, and especially, Kerry’s team. I have better, broader, more comprehensive coverage for my home, autos, and boats than I’ve ever had, and I’m paying considerably less. Kerry, Amanda, and Doreen have put in the time to make sure that my needs are met and my questions are answered. I’m confident that this team is looking out for me and my family."
We responded:
"Wow! Thank you for your 5-star review! My State Farm team and I are thrilled to be your good neighbor!"
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Jennifer v

February 27, 2026

5  out of  5
rating by Jennifer v
"Kerry and her entire team are fantastic! The few times I have needed them over the past few years, they are always quick to respond and help me to quickly take care of any issues I have had. Kerry and her team truly listen to concerns I may have and Kerry works hard to make sure I have the right coverage with the best rates."
We responded:
"Jennifer, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Kerry Smith’s Team—we are always here to help!"
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Mary Swanger

February 10, 2026

5  out of  5
rating by Mary Swanger
"Everyone here is incredibly helpful. Doreen’s assistance was deeply appreciated in her helping to make an insurance change a quick and seamless experience."
We responded:
"Dear Mary, We are grateful and appreciate the time you took to leave your review. We appreciate your recognition and will do our best to keep up the great work! We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Thanks again and we look forward to seeing you again soon."
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Jim Vaughn

February 3, 2026

5  out of  5
rating by Jim Vaughn
"Very pleasant and excellent listening skills. Very knowledgeable regarding coverage benefits"
We responded:
"Dear Jim, We're delighted to hear about your experience! It is truly touching to know you think so highly of us! We look forward to providing you with more great experiences in the near future. We look forward to hearing from you again soon."
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Oj Morgan

February 2, 2026

5  out of  5
rating by Oj Morgan
"Doreen is very personable and easy to work with. I greatly appreciated how quickly she was able to get my policy set up and ready to use. Very efficient!"
We responded:
"O J, we are grateful and appreciate the time you took to leave your review. We're thrilled that Doreen left such a great impression! Please reach out to us with any additional questions or comments! "
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Jesse Hunter

January 27, 2026

5  out of  5
rating by Jesse Hunter
"Kerry Smith is the most knowledgeable and caring insurance agent I've ever worked with. She and her team stay on top of important deadlines and are sure to communicate prior to changes to make sure you're getting the best coverage and best deal available. I would absolutely recommend working with Kerry Smith."
We responded:
"Hi, Jesse! Awww....thank you so much for your sweet review. I really am grateful for choosing to do business with us! "
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Matthew Walker

January 19, 2026

5  out of  5
rating by Matthew Walker
"Kerry is a rockstar! She is so nice polite and have a great sense of humor! I love doing business with this agent and it helps to know that someone local is willing to help me when I need something for my auto renters or life insurance. Thank you Kerry for being awesome!!!"
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Bobbie Hethcox

January 5, 2026

5  out of  5
rating by Bobbie Hethcox
"I recently moved to Tennessee from another state and had to update all of my insurance. Kerry, Cameron, and Denise were all helpful in getting this handled. They were very professional and extremely friendly."
We responded:
"Hey Bobbie, Thank you for taking the time to share your experience with us! We value your feedback and look forward to seeing you again soon! We look forward to serving you many more times in the future! "
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Marty Hughes

December 8, 2025

5  out of  5
rating by Marty Hughes
"Kerry is a true professional and always takes great care of me. I appreciate her taking the time to review my home and auto policies. always a pleasure over the phone and in person. Her team is amazing to work with as well and always go above and beyond for me."
We responded:
"Thank you for your 5-star review! I am so grateful for you choosing to do business with me! My State Farm team and I are happy to be your good neighbor!"
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Barry Glasscock

December 2, 2025

5  out of  5
rating by Barry Glasscock
"Kerry and her Insurance team are truly 5stars! Whenever I have a question or need to file a claim everyone at Kerry Smith State Farm are always helpful and knowledgeable answering my questions or getting the claim process started. Kerry has the expertise and knowledge to help make sure my Insurance coverage and needs are taken care of which is greatly appreciated. I highly recommend Kerry Smith for your Insurance needs!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Lauren Bass

November 5, 2025

5  out of  5
rating by Lauren Bass
"Kerry always does a phenomenal job of looking at every way to save us money and take care of our family at the same time. Each person I’ve spoken to is always very helpful and pleasant to speak with. Highly recommend them."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Malinda Sims

October 31, 2025

5  out of  5
rating by Malinda Sims
"Every time I talk to Ms Doreen she's very polite very nice and she answer every question very sweet lady very nice"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Lindsey Lay

October 27, 2025

5  out of  5
rating by Lindsey Lay
"Because of their reputation for great coverage, Ive used state farm for over 15 years. Doreen gives exceptional customer service and always makes sure im being taken care of"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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The cherrydaiz

October 20, 2025

5  out of  5
rating by The cherrydaiz
"Customer service is phenomenal! Highly recommend Kerry's team for insurance services."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Big Bearmood

August 21, 2025

1  out of  5
rating by Big Bearmood
"I called state farm and asked if I purchased a new vehicle am I covered under my roommates policy they responded yes I was Covered so I purchased a new motorcycle and had a accident on my way home. Called state farm back to file a claim and I was denied because state farm doesn't consider a two wheeled motorcycle a vehicle, and NTSB considers a two wheeled motorcycle a new vehicle. The agent should have informed me that the policy doesn't cover two wheeled motorcycles. Will never use state farm they don't know anything about there own insurance. So now I'm stuck with severe pain from the accident, and a lot of medical bills and a wrecked motorcycle I can't afford to fix. Thanks state farm."
We responded:
"We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. Please contact us at your convenience so we can discuss what went wrong and find a resolution. We’re dedicated to improving our insurance service."
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Josh Buck

August 13, 2025

5  out of  5
rating by Josh Buck
"Kerry is amazing, she is super helpful and always goes above and beyond to give you the best coverage at the best rate."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Nicholas Cooper

June 16, 2025

5  out of  5
rating by Nicholas Cooper
"Every conversation is pleasant, informative, and productive. Kerry is incredibly sweet as well. This is the only insurance agency that hasn’t made me want to tear my hair out. Thank you for keeping me covered responsibly!"
We responded:
"Thank you for taking the time to share your thoughts! I'm so grateful and blessed to have you as my customer! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jessica Harris

May 6, 2025

5  out of  5
rating by Jessica Harris
"Kerry is so great! She cares about making sure you have the right coverage but also saving you money. I always feel like she has my best interest in mind and takes initiative to help me wherever she sees a cost saving benefit! Everyone in her office is so kind and is always willing to help with anything I need. 10/10 would recommend!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Robert Hyun

April 30, 2025

5  out of  5
rating by Robert Hyun
"Kerry is very responsive (comfortably within the day); problem solves; and in my opinion works with integrity. She does not use suspiciously vague words to pointed questions and her explanations are clear."
We responded:
"Thank you for taking the time to share your thoughts! I am grateful to you for your patience and kindness as we resolve your service issue. Thank you again! "